Shipping policy

1. Order Processing Time

Orders are processed within [2-5] business days of confirmation, Sunday–Thursday (excluding public holidays in Egypt).
Because many Uhome pieces are sculptural and handled individually for protective packing, some items may require an additional [1–2] business days for careful preparation before dispatch.
You will receive a confirmation email/SMS once your order has been packed and handed to our courier.

2. Delivery Areas & Timeframes

We currently ship within Egypt only.

Region	Estimated Delivery Time
Cairo & Giza	[2–5] business days
Alexandria	[3–6] business days

Delivery times are estimates counted from dispatch, not order date, and may vary during peak seasons (holidays, sales events) or due to courier delays outside our control.

3. Shipping Rates

Standard shipping: 100 EGP, calculated at checkout based on your governorate.
Free shipping: Orders over 1000 EGP qualify for free standard shipping automatically at checkout.
Any applicable rates will always be shown clearly before you complete your purchase — no hidden fees.

4. Courier & Tracking

Orders are shipped via [Courier Name, e.g., Bosta / Aramex / Mylerz].
Once your order ships, you'll receive a tracking number by email/SMS so you can follow your package in real time.
Someone should be available at the delivery address during standard daytime hours, as most couriers do not schedule specific delivery windows.

5. Packaging

Given the sculptural and often fragile nature of our pieces, every item is:

Individually wrapped in protective material
Cushioned with reinforced internal padding
Boxed in sturdy, tamper-evident outer packaging

If a package arrives visibly damaged, please do not discard the box or packaging — photograph it upon arrival and contact us within 48 hours so we can resolve it quickly (see Section 7).

6. Order Tracking & Delays

If your order hasn't arrived within the estimated window, please check your tracking link first.
If tracking shows no movement for more than 2 business days, or you have any concern, reach out to us directly at [support email/WhatsApp] and we'll follow up with the courier on your behalf.

7. Damaged, Missing, or Incorrect Items

We inspect every piece before it leaves our hands, but if something isn't right when it arrives:

Contact us within 48 hours of delivery at [support email/WhatsApp].
Include your order number and clear photos of the item and packaging.
We'll arrange a replacement, exchange, or refund per our [Return & Refund Policy], at no additional cost to you if the issue was on our end.

8. Address Accuracy

Please double-check your shipping address and phone number at checkout. Uhome is not responsible for delays or non-delivery caused by incomplete or incorrect address details, though we're always happy to help coordinate with the courier if a correction is needed after dispatch.